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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Canada)

 

    Free shipping on orders over $150. Bikes ship for $120, E-bikes subject to additional shipping charge

Order Amount Standard Shipping Store Pickup*
Up to $40.00 $12.99   FREE
$50.01-$149.99 $19.99   FREE
OVER $150.00 Free   FREE
Bikes and oversize items $120.00   FREE


Note: Orders usually ship one business day after being placed.


Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Please contact us at shop@thehubkelowna.ca to get a return authorization number. We require the product to be unused and that all labels and packaging be intact and undamaged. Returns that don’t meet these criteria will be subject to a 10-15% restocking fee. After a RA# has been provided we will provide a shipping label via email that must be attached to the package. We will cover the cost of shipping the product back to our warehouse. Once the returned product has arrived and been processed, we will do a refund to your credit card less any re-stocking fees if applicable.



PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.